Terms and Conditions

Terms and Conditions:
Booking Policies: Reservation Requests: To secure a reservation with us, kindly make your booking through #MyPinkBus or an authorized agent. Following your submission, an official confirmation will be provided to you. Please note that reservations are considered confirmed only upon receipt of advance payment. If payment is not received or alternate arrangements are not approved, the reservation will not be confirmed.

Itinerary Changes: Change Requests: You’re welcome to request changes to your itinerary up to 2 hours before departure, free of charge. However, for changes made within 2 hours of the departure time, no refunds can be issued, and a new ticket will need to be purchased. All changes are subject to availability.

Cancellation Policies: Cancellation Deadline: Cancellations made less than 48 hours before departure are not eligible for refunds. “No Shows” will not receive refunds. Our shuttle vehicle waits for 5 minutes at the designated pickup locations. Failure to appear within this time results in a “No Show” status, with no refunds issued.

Force Majeure and Changes: Unforeseen Circumstances: We reserve the right to modify prices, itineraries, transportation, accommodations, or services, or even cancel bookings if necessary. This includes situations of force majeure, such as strikes, weather conditions, war, natural disasters, etc. If we are unable to complete a shuttle service due to such events, while we’ll make efforts to return you to the starting point, circumstances may prevent us from guaranteeing safe delivery to the destination. In such cases, clients may need to proceed independently with emergency funds, and no refund obligations arise.

Service Refusal:Right to Refuse: We maintain the right to decline service to individuals at our discretion and for various reasons, whether with or without cause. If service is denied for valid reasons, and we determine the cause, no refunds will be provided. Valid reasons include situations beyond our control, safety concerns, or non-compliance with instructions.

Baggage Policies:Baggage Allowance: Passengers are allowed one suitcase and one carry-on. Extra baggage incurs additional charges and must be arranged in advance. Certain sports equipment is accepted but stored on the roof (not waterproof).

Crossing International Borders: Compliance with Regulations: For itineraries crossing borders, passengers are responsible for adhering to immigration and customs laws, possessing necessary travel documents, and addressing any related requirements. If immigration issues cause delays, alternative transportation is necessary, and no refunds are provided.

Liability and Refunds:Limitation of Liability: We act as intermediaries for third-party operators and carriers and are not liable for their actions or negligence. We are not responsible for baggage loss, damage, or items left behind. Our liability for checked or transferred baggage is limited, and disputes are to be resolved in Costa Rican courts.

Involuntary Refunds:Refund Process: Refunds are issued in case of our failure to operate or refusal to transport. For unused tickets, a full refund may be granted. For partially used tickets, the applicable fare for unused segments will be refunded.

Children, Special Needs, and Pets: Children and Special Needs: Children under 12 must be accompanied by an adult. Special needs passengers are provided with assistance for pre-boarding, seating, and manual wheelchairs. Everyone boarding the shuttle must pay the full price for the ride regardless of age. Guardian/parent must provide a car seat for children under 4 years of age. Children under 4 years of age will not be able to board the shuttle without a car seat.

Service Animals and Pets: Service Animals: Unfortunately, we cannot accommodate service animals or pets on our vans due to our policy.

Panamanian Law: These terms and conditions are governed by the laws of Panama.

Please note that this rewritten version keeps the essence of the original terms and conditions but uses different language. Make sure to review the text to ensure it aligns with your company’s specific policies and legal requirements.

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